CSAA INSURANCE GROUP: LEVERAGING SPIGIT TO BETTER SERVE CUSTOMERS

CSAA is one of the top personal lines property and casualty insurance groups in the U.S. operating in 23 states.

David Underwood, Insight & Innovation Leader at CSAA Insurance Group, discusses how the company’s Innovation Exchange, powered by Spigit, forms part of a wider strategy and platform in their culture of innovation and insight initiative.

Hear David discuss:

  • How CSAA has seen up to 90% participation and 18 ideas that are being formally launched from its first two challenges alone
  • How the company is transforming this engagement into serving policy holders more effectively
  • How it is seamlessly connecting the different initiatives the CSAA Insight and Innovation team has using Spigit

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