David Underwood, Insight & Innovation Leader at CSAA Insurance Group, discusses how the company’s Innovation Exchange, powered by Spigit, forms part of a wider strategy and platform in their culture of innovation and insight initiative.
Hear David discuss:
- How CSAA has seen up to 90% participation and 18 ideas that are being formally launched from its first two challenges alone
- How the company is transforming this engagement into serving policy holders more effectively
- How it is seamlessly connecting the different initiatives the CSAA Insight and Innovation team has using Spigit